ترجمه مقاله بررسی عوامل موثر بر اثربخشی ارتباط و رضایت مندی شغلی

 Strategic Operations Management: Investigating the Factors
Impacting Communication Effectiveness and Job Satisfaction
Hassan Jorfia , Saeid Jorfib,a∗
a,b Universiti Teknologi Malaysia (UTM), Kuala Lumpur, 81310, Malaysia
Abstract
In today’s strategic management, emotional intelligence in organizations of Iran plays a main role among manager
and employees worldwide. The paper is undertaken to understand the roles of strategic behaviour and motivation with
relationship between managers’ emotional intelligence and employees to improve communication effectiveness and
job satisfaction in organizations of Iran? Data (N=123) for this study were collected through questionnaires that
participants were managers and employees of Agricultural Bank of Iran? The aim of this paper assesses the emotional
intelligence with communication effectiveness and motivation as moderator in Agricultural Bank of Iran. Strategic
management plays an important role in strategic behaviours of managers and employees in organizations. Also, on
the other hand, strategic management has a positive relationship with strategic alignment and strategic alignment can
impact motivation in this study. Effective strategic alignment has a positive effect on the motivation of managers and
employees in organizations of Iran. Additionally emotional intelligence influenced by strategic behaviour in this
relationship?The result of the paper shows a strong correspondence between motivation with the relationship between
emotional intelligence and communication effectiveness, and also communication effectiveness with job satisfaction.
Keywords: Emotional Intelligence, Communication Effectiveness, Motivation, Job Satisfaction, Strategic Management,

Strategic Behaviour, Strategic Alignment

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